Shipping policy
Lean Greens Ltd · Suite 21, 58 Low Friar Street, Newcastle, NE1 5UD Company Registration 07986245 · VAT Registration 163 703 125 Email: support@leangreens.com
All orders are picked, packed and dispatched from our own UK warehouse.
Delivery options and costs
| Service | Carrier | Cost | Arrives |
|---|---|---|---|
| Standard | Royal Mail 48 | £4.99 | Usually 2–3 working days from dispatch |
| Standard, on a subscription | Royal Mail 48 | £3.50 | Usually 2–3 working days from dispatch |
| Next working day | DPD | £7.99 | Next working day when ordered before 2pm |
| Standard, orders over £70 | Royal Mail 48 | Free | Usually 2–3 working days from dispatch |
All prices include VAT. Delivery is charged once per order, not per item.
Free delivery over £70. Orders with a value of £70 or more are sent by our standard Royal Mail 48 service at no charge. The £70 is measured on the order value after any discounts or subscription savings have been applied, and before delivery is added. You can still upgrade a free-delivery order to next working day for £7.99.
When we dispatch
We dispatch every weekday. Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm, at a weekend, or on a bank holiday are dispatched on the next working day.
"Working day" means Monday to Friday, excluding UK bank holidays.
A couple of worked examples, because the cut-off is the part people get caught by:
- Order at 11am on a Tuesday, next working day service → dispatched Tuesday, delivered Wednesday.
- Order at 4pm on a Friday, next working day service → dispatched Monday, delivered Tuesday.
- Order at 9am on a Monday, standard service → dispatched Monday, usually delivered Wednesday or Thursday.
You will get a dispatch confirmation email with tracking as soon as your parcel leaves us.
Delivery times
Delivery times run from dispatch, not from when you order. Royal Mail 48 is a two-to-three working day service rather than a guaranteed one, and it is not a next-day service — if you need your order quickly, choose the DPD next working day option at checkout.
Royal Mail and DPD both deliver Monday to Saturday in most of the UK. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take an extra working day or two.
We aim to get every order to you well within 30 days, which is the maximum period allowed under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In practice it is nearly always the timescales above. If we ever cannot meet that, we will contact you and you may cancel for a full refund.
Subscriptions
- Subscription orders are sent on the same Royal Mail 48 service, at a flat £3.50 per delivery where the order value is under £70, and free at £70 or more.
- The £3.50 rate applies to every subscription delivery, including your first.
- Each renewal is dispatched on the same schedule as any other order, on the renewal date shown in your account.
- We email you before each renewal is charged, so there is always time to skip, pause, change the date or cancel.
- Changing your delivery address in your account updates all future deliveries. If a renewal has already been dispatched, contact us and we will help you redirect it.
Tracking
Every order is tracked. Your dispatch email contains the tracking number and a link to the carrier.
Tracking can take a few hours to show its first scan after dispatch. If it has not updated by the end of the next working day, contact us and we will chase it.
Where we ship
We ship across the United Kingdom at the rates above.
We also ship to selected international destinations. International rates and delivery times are calculated at checkout based on the destination, and are shown in full before you pay. International orders may attract customs duties, import VAT or handling fees on arrival. These are set by the destination country, are not collected by us, and are the recipient's responsibility.
If something goes wrong
Delayed parcels. Occasionally a parcel is delayed in the carrier's network. Royal Mail does not treat an item as lost until 10 working days after the due date, and we cannot open a claim before then. Tell us as soon as you are concerned and we will track it from our side and keep you updated.
Missed deliveries. Both carriers will leave a card, attempt redelivery or take the parcel to a local collection point. Please use the carrier's tracking link to rearrange. If a parcel is returned to us as uncollected, we will contact you and can either refund the order or resend it, with a further delivery charge for the resend.
Wrong or incomplete address. Please check your address before confirming your order. If a parcel is returned to us because the address was incorrect or incomplete, we will refund the order or resend it, with a further delivery charge for the resend. If you spot a mistake, email us straight away — if the order has not yet been dispatched we can usually correct it.
Damaged or missing items. Check your order when it arrives and contact us immediately if anything is damaged, missing or not what you ordered. We will put it right at no cost to you, and we pay the return postage in these cases. See section 5 of our Refund Policy.
Delivery charges and refunds
- If you cancel an order under the 30-day change-of-mind route, we refund the delivery you paid at the standard rate for your order — £4.99, or £3.50 on a subscription. Where you chose next working day delivery, we refund the standard rate rather than the £7.99 upgrade.
- If you claim the 60-Day Guarantee, we refund everything you paid for that order, including the delivery charge.
- Return postage is covered in our Refund Policy — you pay it on a change of mind, and we pay it if the goods were faulty, damaged or incorrect.
Your statutory rights
Nothing in this policy affects your statutory rights, including your right to receive your goods within 30 days and your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Questions about a delivery: support@leangreens.com
Last updated: 1 August 2026